Legal
Terms of Service
Effective 19 Aug 2026
These Terms of Service (“Terms”) govern access to and use of Core (the “Service”) provided by Core (“Core”, “we”, “us”, “our”). By creating an account, signing an order form, or using the Service, you agree to these Terms on behalf of the business or organization you represent (“Customer”, “you”). If you do not have authority to bind the Customer, do not use the Service.
Scope; B2B Use
The Service is offered for business-to-business use. You represent that you are using the Service for commercial purposes and not as a consumer for personal use. If you use the Service on behalf of a company, that company is the Customer.
Definitions
- “Account” means the Customer’s account used to access the Service.
- “Customer Data” means data, content, or materials submitted to the Service by or for Customer.
- “Documentation” means user guides, help articles, and technical documentation we provide for the Service.
- “Order Form” means a quote, statement of work, subscription plan selection, or other ordering document referencing the Service.
- “Subscription Term” means the period during which Customer is authorized to use the Service.
The Service; Changes
We provide the Service as described in the applicable Order Form and Documentation. We may update, modify, or discontinue features from time to time. If a change materially reduces core functionality you paid for, your sole remedy is to stop using the affected portion and, if applicable, request a pro-rated refund for prepaid fees for the remaining portion of the Subscription Term, unless the change is required by law, security needs, or third-party dependencies.
Account Registration; Security
You must provide accurate Account information and keep it current. You are responsible for all activity under your Account and for maintaining the confidentiality of credentials. You must promptly notify us of any suspected unauthorized access.
Acceptable Use
You will not, and will not permit anyone to:
use the Service in violation of law or regulation;
interfere with, disrupt, or attempt to gain unauthorized access to the Service or related systems;
transmit malware, harmful code, or conduct security testing without our written consent;
reverse engineer, decompile, or attempt to discover source code except to the extent permitted by applicable law;
use the Service to infringe intellectual property rights, violate privacy, or send unlawful or unsolicited communications;
use the Service to process or store “Special Categories” of sensitive data unless expressly agreed in writing (including, without limitation, biometric, genetic, health records, precise location, or children’s data).
Customer Data; Ownership; License
As between the parties, Customer owns Customer Data. Customer grants Core a non-exclusive, worldwide license during the Subscription Term to host, process, transmit, display, and otherwise use Customer Data solely to provide, maintain, secure, and improve the Service, support Customer, and comply with law.
Data Protection; Confidentiality
Confidentiality: Each party may receive the other’s non-public information (“Confidential Information”). The receiving party will protect it using reasonable care and use it only to perform its obligations or exercise its rights under these Terms.
Exclusions: Confidential Information does not include information that is publicly available without breach, independently developed, or rightfully received without confidentiality obligation.
Compelled Disclosure: A party may disclose Confidential Information if required by law, provided it gives reasonable notice (if legally permitted) and cooperates in seeking protective treatment.
Data Processing: Customer is responsible for determining whether the Service is appropriate for Customer’s compliance needs, configuring the Service appropriately, and obtaining required consents/permissions for Customer Data. Where required, the parties may enter into a separate data processing addendum.
Fees; Taxes; Payment
Fees: Customer will pay fees described in the Order Form or plan selection. Unless stated otherwise, fees are in the currency shown and are non-refundable except as expressly stated in these Terms or an Order Form.
Billing: Customer authorizes us (and our payment processors) to charge the payment method on file for recurring fees and applicable charges.
Taxes: Fees are exclusive of taxes. Customer is responsible for all applicable taxes, duties, levies, or similar governmental assessments, excluding taxes based on our net income.
Late Payments: We may suspend access for overdue amounts after reasonable notice. Overdue amounts may accrue interest at the lesser of 1.5% per month or the maximum permitted by law, plus reasonable recovery costs.
Third-Party Services; Integrations
The Service may interoperate with third-party services, software, or platforms (“Third-Party Services”). Your use of Third-Party Services is governed by their terms. We are not responsible for Third-Party Services, their availability, security, or how they process data.
Intellectual Property; Feedback
Core IP: We and our licensors own the Service, Documentation, and all related intellectual property rights. No rights are granted except as expressly stated.
Customer IP: Customer retains ownership of Customer Data and Customer marks.
Feedback: If you provide suggestions or feedback, you grant us a perpetual, irrevocable, royalty-free license to use and incorporate it without obligation to you.
Term; Suspension; Termination
Term: These Terms begin on the Effective Date or first use of the Service (whichever is earlier) and continue until all Subscription Terms end or the Terms are terminated.
Suspension: We may suspend access immediately to protect the Service, other customers, or security; to comply with law; or for material breach. We will use reasonable efforts to provide notice and restore access once the issue is resolved.
Termination for Cause: Either party may terminate an Order Form (or these Terms where applicable) if the other materially breaches and fails to cure within 30 days after written notice (or immediately for non-curable breaches, unlawful use, or security threats).
Effect of Termination: Upon termination/expiration, your right to use the Service ends. Any unpaid fees become immediately due.
Data Export and Deletion
During the Subscription Term and for a reasonable period after termination/expiration (if offered by the Service or agreed in writing), you may export Customer Data using available features. After that period, we may delete Customer Data in accordance with our standard retention practices, unless prohibited by law or agreed otherwise.
Warranties; Disclaimers
Mutual Authority: Each party warrants it has the power to enter into these Terms.
Our Warranty: We will provide the Service in a professional and workmanlike manner consistent with the Documentation.
Disclaimer: Except as expressly stated, the Service is provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation.
Limitation of Liability
To the maximum extent permitted by law:
Excluded Damages: Neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, business, goodwill, or data (except to the extent caused by a party’s breach of confidentiality obligations).
Liability Cap: Each party’s total liability arising out of or related to the Service or these Terms will not exceed the total fees paid or payable by Customer to Core for the Service in the 12 months preceding the event giving rise to the claim.
Exceptions: The liability cap does not apply to (i) Customer’s payment obligations, (ii) a party’s fraud or willful misconduct, or (iii) infringement/misappropriation by a party of the other party’s intellectual property rights.
Indemnification
By Customer: Customer will defend, indemnify, and hold harmless Core and its officers, directors, employees, and agents from any third-party claim arising from Customer Data, Customer’s use of the Service, or Customer’s breach of these Terms, including related costs and reasonable legal fees.
By Core: Core will defend, indemnify, and hold harmless Customer from any third-party claim alleging that the Service (excluding Customer Data and Third-Party Services) infringes a third party’s intellectual property rights, and will pay resulting damages and reasonable legal fees, provided Customer promptly notifies us, cooperates, and allows us to control the defense and settlement. If such a claim arises, we may (i) modify the Service to be non-infringing, (ii) replace it with a functionally equivalent service, or (iii) terminate the affected portion and refund pro-rated prepaid fees for the remaining Subscription Term.
Compliance; Export; Sanctions
Customer will comply with all applicable laws in connection with its use of the Service, including anti-corruption, export control, and sanctions laws. Customer represents it is not prohibited from receiving the Service under applicable laws.
Notices
Notices must be in writing. We may provide notices via the Service, email to the Account email, or other reasonable means. Customer notices to Core must be delivered to the contact method specified in the applicable Order Form or as otherwise published by Core for legal notices, and are deemed given when received.
Assignment
Customer may not assign or transfer these Terms without our prior written consent, except to an affiliate or in connection with a merger, acquisition, or sale of substantially all assets, provided the assignee agrees in writing to be bound. We may assign these Terms in connection with a corporate restructuring, merger, acquisition, or sale of assets.
Force Majeure
Neither party is liable for delays or failures due to events beyond reasonable control, including natural disasters, acts of government, labor disputes, internet or hosting failures, or security incidents not caused by the affected party’s negligence.
Governing Law; Dispute Resolution; Venue
These Terms are governed by the laws of India, without regard to conflict of law principles. The courts located in India will have exclusive jurisdiction over disputes arising out of or relating to these Terms or the Service, and each party consents to such jurisdiction and venue.
Entire Agreement; Order of Precedence; Severability; Waiver
These Terms, together with any Order Form and incorporated policies/attachments, constitute the entire agreement and supersede prior agreements on the subject. If there is a conflict, the Order Form prevails over these Terms for that order, and these Terms prevail over Documentation. If any provision is unenforceable, the remainder will remain in effect. Failure to enforce any provision is not a waiver.
Contact
Core is provided by Core. For support or questions about these Terms, contact us via the support channel or email address listed in your Order Form or within the Service.